Free for UK Tenants.
Record Your Housing Evidence Correctly.
Don't let your complaint get lost in the system.
Create a professional Housing Complaint Case File containing evidence, photographs, health impacts, communication records and supporting documentation — completely free.
Why Use SafeHome?
Most housing complaints fail because important information is missing, scattered across emails, or difficult to follow. SafeHome helps you keep everything in one place.
Most tenants already have the information.
SafeHomesUK helps organise it into a structured case that is easier to understand, easier to track and harder for important information to be overlooked.
See Exactly What SafeHomesUK Creates
Enter a few details, upload your photographs and supporting information, and SafeHomesUK builds the rest for you — Housing Complaint Case File, Follow-Up Complaints, Formal Complaints and a Housing Ombudsman Evidence Pack, without repeatedly re-entering information.
Housing Complaint Case File
PDF · 7 pages
The flagship document: cover, executive summary, health & vulnerability context, evidence register, timeline, communication history and guidance.
Follow-Up Complaint
PDF · 8 pages
A chasing document that restates the full case with updated days-open and contact history, ready to send when a landlord has not responded.
Formal Complaint
PDF · 8 pages
A formally-framed complaint compiled from the same records, requesting the matter be handled under the landlord's formal complaints procedure.
Housing Ombudsman Evidence Pack
PDF · 8 pages
An organised, resident-prepared evidence bundle with complaint history, full timeline, evidence register, supporting documents index and photo appendix.
Sample case: persistent black mould in a housing-association property affecting a young child with asthma. Names, references and details are fictional. These documents are communication and organisation aids and do not constitute legal advice.
You're not starting from scratch every time.
SafeHome remembers your whole case and prepares each follow-up using everything you've already recorded.
- Step 1
Your Housing Complaint Case File
SafeHome builds your complete documented case — with complaint correspondence generated from it, properly dated, referenced and ready to send.
- Step 2
SafeHome stores your case
Everything stays connected to the same case as it develops.
- Evidence
- Photos
- Communications
- Health diary
- Timeline
- Step 3
Ready-to-send follow-up complaint
If there's no response, SafeHome prepares a follow-up using everything already recorded — you don't rewrite a thing.
- Original complaint
- Previous dates
- Existing references
- New evidence
- New communications
- Updated health information
Every complaint becomes stronger because nothing gets lost.
Your evidence, dates and communications stay connected throughout the case — so a housing provider sees a documented history, not a standalone email.
Most residents report problems.
Few residents keep a complete record.
Many housing issues involve dozens of moving parts. Over time these become scattered. SafeHome helps keep everything together.
Why keeping accurate records matters
SafeHome helps residents maintain organised records relating to damp, mould and housing issues — clear, dated and kept in one place.
- 1Issue starts
Record the date the problem first appeared.
- 2Reported
Log when and how you reported it.
- 3Follow-ups
Track responses, visits and reminders.
- 4Ongoing record
Keep a complete, dated history.
Informational only. SafeHome does not provide legal advice and does not make legal conclusions about your housing issue.
Built using relevant housing guidance
SafeHomesUK helps organise your complaint using relevant housing guidance commonly associated with damp, mould and housing issues.
Depending on the circumstances recorded within your case, this may include references to guidance and standards such as:
You don't need to understand housing legislation to build a stronger, better-documented case.
SafeHomesUK helps organise your information and applies relevant guidance where appropriate.
Informational only. Relevant housing guidance may be included where appropriate. SafeHomesUK does not provide legal advice, does not establish liability and does not imply that any legislation automatically applies to your circumstances.
Which would you rather send?
The difference between an email and a Housing Issue Case File is the difference between being noticed and being taken seriously.
Standard email complaint
To: repairs@landlord.co.uk
Subject: mould again
Hi,
The mould in my bedroom is back and it's getting worse. I think I reported it a while ago but never heard anything. Can someone come and look please.
Thanks
- Easy to overlook or lose in an inbox
- No dates, references or evidence
- Hard to demonstrate a history
- Looks informal and easy to dismiss
SafeHome Housing Complaint Case File
You provide the information. SafeHome builds the documented case.
Enter a few details, upload your photographs and SafeHome automatically builds a complete Housing Complaint Case File — with your complaint correspondence and follow-ups generated from it, so you don't have to write anything yourself.
A structured record of a housing issue. This document does not constitute legal advice.
Section 1 — Executive Summary
This case file documents a persistent black mould issue in the main bedroom, first reported 42 days ago. The household includes a child under 5 with diagnosed asthma. The resident has recorded 18 photographs, 5 communications and 2 portal submissions.
Section 2 — Housing Issue Summary
Section 3 — Resident Concerns
The resident reports that the mould has continued to spread despite previous reports and is affecting the comfort and wellbeing of the household.
Section 4 — Health Impact Summary
- Increased night-time coughing recorded for child (age 4)
- Two GP visits logged within the last month
Section 5 — Household Vulnerabilities
- Child under 5 years old
- Diagnosed asthma condition
Section 6 — Relevant Housing Standards & Guidance
Includes references to relevant damp & mould guidance and expected response timeframes, presented as context only — not a determination of liability.
Section 7 — Evidence Summary
Section 8 — Requested Actions
- Full inspection of the affected bedroom
- A written remediation plan with timescales
- Confirmation of the next steps in writing
Appendix A — Case Timeline
- 12 Mar 2026Formal complaint letter generated
- 20 Feb 2026Acknowledgement received from landlord
- 02 Feb 2026Follow-up email sent to repairs team
- 09 Jan 2026Photographs of bedroom mould uploaded
- 02 Jan 2026Issue first reported via portal (NH-88213)
Appendix B — Evidence Register
Appendix C — Communication History
Appendix D — Original Resident Statements
Preserves the resident's original wording (and original language where applicable) alongside the approved English version for full transparency.
Photo Appendix
Generated by SafeHome — SH-2026-000147. This document does not constitute legal advice.
Opens on the Case File cover, executive summary, health impact and evidence — complaint correspondence is included inside the file. Scroll to read more.
- Structured, dated and professional
- Evidence, timeline and references included
- Clearly sets out the full history
- Better documented and easier to follow
How SafeHome works for you
From the first report to a complete history — six clear steps.
- 01
Report the issue
Describe the problem in your own words or by voice.
- 02
Upload evidence
Add photographs, documents and references.
- 03
Generate complaint
Create professional complaint documents.
- 04
Track responses
Log replies, visits and portal updates.
- 05
Generate follow-up complaints
Send clear follow-ups when needed.
- 06
Maintain complete history
Keep everything in one organised record.
AI helps you build a stronger record
SafeHome uses AI to help you describe issues clearly, organise information and prepare professional documents — using only what you have recorded.
Better descriptions
Improves clarity and grammar without inventing facts or exaggerating what you reported.
Translation assistance
Record in your own language and generate professional English documents, with original wording preserved.
Follow-up documents
Prepares professional follow-up complaints from your Case File when no response is logged.
Organising information
Suggests clear labels for evidence so your record is easy to follow — you edit before saving.
Case summaries
Creates a clear, fact-based overview using only the information you have recorded.
Document preparation
Helps assemble your Housing Complaint Case File, complaint correspondence, evidence packs and follow-ups.
AI assists with organisation and documentation. It does not provide legal advice or determine liability.
Record information in your own language
Residents enter information in their own language. SafeHome helps create professional English documentation while preserving the original statements.
- 28 supported languages
- Voice reporting
- Translation review
- English complaint documents
- Original wording preserved
- RTL language support
„Uporczywa pleśń w sypialni, a moje dziecko kaszle w nocy."
"Persistent mould growth has been reported within the bedroom. The resident has recorded concerns regarding their child coughing at night."
Professional English documentation is generated while your original wording is preserved.
Everything organised. Completely free.
Build a complete Housing Complaint Case File — with Evidence Packs, complaint correspondence and follow-ups generated from it.
No credit card required
- Complete Housing Complaint Case Files
- Complaint correspondence
- Follow-up complaints
- Evidence packs
- Unlimited exports & future updates
Free for all UK tenants. No payment, ever.
Built to help residents maintain organised records of housing issues.
SafeHome helps residents create structured, professional documentation.
Are you a housing disrepair solicitor?
SafeHome connects firms with residents who have built structured, evidence-led case files — not cold enquiries. A limited number of early partner slots are available.